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Looker
Revitalizing Looker Support
Learn how Shearwater is transforming Looker support with a more accessible, human-centered, and effective model for companies of all sizes.
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Omni
Self Service Analytics
Analytics & AI
Why AI chatbots struggle in BI—and how Omni gets it right
Instead of forcing users into a chatbot experience, AI should be integrated where it actually enhances workflows - helping analysts iterate faster without the pressure of crafting the perfect prompt. We broke down why a chatbot-first approach doesn’t work for analytics and show how a better alternative looks like.
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